ROI Calculator
Estimate the cost savings and service level improvements your contact center can achieve with ezyWFM.
Your Contact Center
$45,000 per year
Unproductive time: breaks, meetings, training, absenteeism
Percentage of time agents are handling contacts
5m 0s
Cost Savings
Net Annual Savings
$81,000
After ezyWFM subscription cost
Annual ezyWFM Cost
$9,000
50 agents × $15/mo
Labor Hours Saved
4,160 hrs
per year
Labor Dollars Saved
$90,000
from reduced shrinkage
ROI
900%
return on investment
Service Level Improvements
Service Level
70%→77%
Occupancy
75%→79%
Handle Time
300s→288s
Shrinkage
35%→31%
Assumptions & Methodology
- WFM tools typically reduce schedule shrinkage by 3–5 percentage points through better adherence monitoring
- Optimized scheduling improves agent occupancy by 3–5 percentage points by better matching staffing to demand
- Real-time adherence monitoring improves service levels by 5–10 percentage points
- Better workforce planning and scheduling can reduce average handle time by 3–5%
- Savings are calculated based on 2,080 working hours per agent per year (40 hrs/week × 52 weeks)
Ready to realize these savings?
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