Acceptable Use Policy

Last updated: March 21, 2026

1. Introduction

This Acceptable Use Policy ("AUP") governs your use of ezyWFM's workforce management platform ("Service"). By using the Service, you agree to comply with this policy. This AUP is incorporated into and subject to our Terms of Service.

2. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with this AUP. You must:

• Use the Service in compliance with all applicable laws and regulations
• Respect the rights and privacy of others
• Use the Service only for its intended purpose of workforce management
• Maintain accurate information in your account
• Protect your account credentials

3. Prohibited Activities

You may not use the Service to:

3.1 Illegal Activities

• Violate any applicable laws, regulations, or third-party rights
• Engage in fraudulent, deceptive, or misleading activities
• Process or store data in violation of employment or privacy laws
• Facilitate money laundering or other financial crimes

3.2 Harmful Content

• Upload, transmit, or distribute any malicious code, viruses, or harmful content
• Store or transmit content that is defamatory, obscene, or harassing
• Impersonate any person or entity

3.3 System Abuse

• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the Service or servers
• Use automated systems (bots, scrapers) without authorization
• Reverse engineer, decompile, or disassemble any part of the Service
• Circumvent any security measures or access controls
• Exceed reasonable usage limits or abuse API rate limits

3.4 Unauthorized Access

• Access accounts, data, or systems without authorization
• Share account credentials with unauthorized parties
• Access the Service using credentials of another user without permission

3.5 Resale and Redistribution

• Resell, sublicense, or redistribute the Service without authorization
• Use the Service to provide services to third parties in a way that competes with ezyWFM
• Frame, mirror, or otherwise incorporate any part of the Service into another service

4. API Usage Guidelines

If you use our API, you must:

• Respect rate limits as documented in our API documentation
• Include proper authentication with all requests
• Not attempt to circumvent usage limits or quotas
• Handle API responses and errors appropriately
• Notify us promptly of any security vulnerabilities you discover

5. Data Handling

When using the Service to manage employee data, you must:

• Only input data you are authorized to collect and process
• Obtain any necessary consents from employees or data subjects
• Comply with all applicable data protection and privacy laws
• Not use the Service to discriminate against employees or applicants
• Implement appropriate access controls within your organization

6. Resource Limits

To ensure fair usage for all customers, we may implement reasonable limits on:

• Number of employees managed
• Number of users per account
• API request rates
• Data storage
• Export frequency

These limits are based on your subscription plan. Attempting to exceed these limits may result in temporary service restrictions.

7. Fair Use and Excess Usage Billing

7.1 Fair Use Expectation

Your subscription plan is intended for use consistent with the typical usage patterns of similarly sized organizations. Usage that significantly exceeds these norms — whether in API call volume, data storage, employee records, or compute-intensive operations — is considered excessive use.

7.2 Excess Usage Charges

If your usage materially and consistently exceeds the limits of your subscription plan, we reserve the right to:

• Notify you that your usage has exceeded fair use thresholds
• Require you to upgrade to an appropriate subscription plan
• Charge excess usage fees at the rates set out in your subscription agreement or as otherwise communicated to you in writing with at least 14 days' notice

We will always notify you before applying excess usage charges and give you an opportunity to reduce your usage or upgrade your plan.

7.3 Monitoring

We monitor usage levels to ensure the stability and performance of the Service for all customers. Usage data collected for this purpose is handled in accordance with our Privacy Policy.

8. Reporting Violations

If you become aware of any violation of this AUP, please report it to us immediately at:

Email: abuse@ezywfm.com

We take all reports seriously and will investigate promptly.

9. Enforcement

We reserve the right to investigate and take appropriate action against anyone who violates this AUP, including:

• Issuing warnings
• Temporarily suspending access to the Service
• Permanently terminating accounts
• Removing or disabling content
• Reporting activities to law enforcement authorities
• Taking legal action

We may take these actions without prior notice if we believe immediate action is necessary to protect the Service or other users.

10. Changes to This Policy

We may update this AUP from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the new policy.

11. Contact Us

If you have questions about this Acceptable Use Policy, please contact us at:

Email: legal@ezywfm.com