Privacy Policy

Last updated: March 21, 2026

1. Introduction

ezyWFM ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workforce management platform ("Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us, including:

• Account Information: Name, email address, password, company name, and contact details when you register
• Employee Data: Employee names, contact information, skills, schedules, and time records that you enter into the system
• Payment Information: Billing address and payment card details (processed securely by Stripe)
• Communications: Messages, feedback, and support requests you send to us

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Usage Data: Features used, pages visited, actions taken within the Service
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, referring URLs
• Cookies: See our Cookie Policy for details

2.3 Information from Third Parties

We may receive information from:

• Integration Partners: If you connect third-party services (e.g., ACD systems, payroll)
• Payment Processors: Transaction confirmations from Stripe

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Personalize and improve your experience
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

• Stripe: Payment processing
• SendGrid: Email delivery
• Fly.io: Cloud hosting infrastructure
• Sentry: Error monitoring and debugging (if enabled)

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

When you cancel your subscription, we retain your data for a grace period to allow for reactivation. After this period, your data is permanently deleted. See our Cancellation Policy for details.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing using bcrypt
• Regular security assessments and updates
• Access controls and authentication requirements
• Audit logging of sensitive operations

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

7.1 Access and Update

You can access and update your account information at any time through your account settings.

7.2 Data Export

You can export your data from the Service using our export features in the dashboard.

7.3 Account Deletion

You can request deletion of your account and associated data by contacting us at privacy@ezywfm.com or through your account settings.

7.4 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your preferences in your account settings.

7.5 Cookies

You can manage cookie preferences through your browser settings. See our Cookie Policy for more information.

8. Children's Privacy

Our Service is not directed to children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using the Service, you consent to the transfer of your information to our facilities and to the facilities of third parties with whom we share it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@ezywfm.com