Workforce Management
Made Simple
Intelligent forecasting, automated scheduling, and real-time adherence monitoring for modern contact centers.
Everything You Need
A complete workforce management solution built for contact centers
Intelligent Forecasting
Predict contact volume with precision using Erlang C/X calculations. Our algorithms analyze seasonal patterns, historical trends, and special events to give you accurate staffing requirements.
- Erlang C & Erlang X models
- Seasonal pattern detection
- Accuracy tracking & reporting
Smart Scheduling
Auto-generate optimal schedules based on your forecasts. Match the right agents to the right shifts with skills-based assignment and let your team bid on open shifts.
- Forecast-driven optimization
- Skills-based assignment
- Shift bidding & swaps
Time & Attendance
Simple web-based clock in/out from any device. Track breaks, manage time-off requests, and handle approvals all in one place.
- Web & mobile clock in/out
- Break tracking
- Time-off workflows
Real-Time Adherence
Monitor schedule adherence as it happens. Get instant alerts when agents deviate from their schedules so you can take action before service levels are impacted.
- Live adherence monitoring
- Configurable alerts
- Historical reporting
Powerful Analytics
Make data-driven decisions with comprehensive dashboards. Track service levels, agent performance, and forecast accuracy with easy export options.
- Service level tracking
- Performance dashboards
- CSV & Excel exports
Agent Self-Service
Empower your agents to manage their own schedules. They can view upcoming shifts, swap with colleagues, and request time off from any device.
- Mobile-friendly interface
- Shift swap requests
- Time-off management
Ready to optimize your workforce?
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Get Started FreeWhat's New
Latest updates and improvements to ezyWFM
Add onboarding wizard, sample data seeding, and schedule clo
3 update(s) including 1 new feature(s), 1 fix(es), 1 improvement(s).
Security Improvements & Vulnerability Fixes
Resolved 6 Dependabot vulnerabilities and added a security.txt endpoint for responsible disclosure.
AI Deflection Tracking
Track contacts resolved by chatbots, IVR, and virtual agents with new AI deflection analytics.